GET READY FOR
A BETTER INTERNET EXPERIENCE
Gigabit Speeds, Here You Come!
What To Expect Next
Placing an order with us is just the start of your better internet experience! There are a few things we have to work through before we’re able to get you connected – here’s what you can expect next:
Locates & Permits
Hurray! Thanks for placing your order with us. A member of our local support team will follow up with you in the coming days to answer any questions you may have. Haven’t heard from us? Give us a call anytime.
Locates and Permits
We’ll work with various local, state, and federal agencies to get the necessary right-of-way permits. Then, a local utility marker will mark your underground utilities (water, gas, electric) with water-based paint or flags near the public right-of-way.
A fiber drop brings fiber from the roadway directly to your residence either underground or aerially. As a part of your fiber drop, a small box called a demarcation, or “dmarc” point, will be installed to the exterior of your home.
Let’s Get You Connected
After our fiber work is complete, we’ll call you to schedule your installation. We understand the value of your time, so we’ll do our best to accommodate your schedule. An adult 18 years or older will need to be present during this time.
Frequently Asked Questions
What are crews doing in my yard?
Why is there paint in my yard?
Do you provide a Wi-Fi router?
Can I use my own Wi-Fi router?
What is the coverage area of the provided X1 Router?
Our router covers homes up to 2400 square feet, but signal strength can be affected by factors such as walls, floors and other devices. Our install technicians will work with you to place the router centrally and minimize obstructions. If needed, a mesh unit can be purchased for $135 to extend your coverage.