Contact & Support
Need Help? You’re In
The Right Place
BILLING
QUESTIONS
TECHNICAL
SUPPORT
SCHEDULING
SERVICE
Welcome to your one-stop shop for quick fixes, helpful tools, and everything you need to get the most out of your Clearnetworx fiber internet. Whether you’re looking for billing help, troubleshooting tips, or just want to rename your Wi-Fi to “FBI Surveillance Van”, we’ve got you covered.
FAQ
Frequently Asked Questions
About Us
Who is Clearnetworx?
We’re a locally owned and operated fiber and fixed wireless internet service provider. We started this company in 2012 as a solution for our local community after watching businesses and residents leave because they did not have access to reliable and sufficient internet service. Want to learn more? Visit our About Us page.
What is fiber internet?
Fiber optic internet uses glass strands to carry terabytes of data per second. Its capacity is virtually limitless which means the infrastructure we place in the ground is future-proofed for the needs of the communities we serve. We can provide our customers with gigabit speeds regardless of how many homes we connect in your neighborhood. Because fiber optic uses pulses of light to transmit data, it’s also not susceptible to weather, temperature, and water like traditional cable providers. So in short, we’re making the investment in fiber internet because we believe it’s the best investment for your community.
Account & Billing
What are the charges on my first bill?
Your first bill includes a prorated charge from your activation date (a partial month) plus your first full month of service. After that, your monthly bill should look consistent – unless you make changes or add services. Learn more about your first bill.
How do I make a payment?
Easy! Just log into your Customer Portal to make a one-time payment or set up autopay. You can also update your payment method there. Prefer a different route? You’re welcome to give us a call or mail a check to PO Box 1809, Montrose, CO 81402. Learn more about the Customer Portal.
Can I upgrade or change my plan anytime?
Absolutely! No contracts here – just give us a call or email and we’ll help you make the switch.
Technical Support
Do I need my own router?
Nope! We provide everything you need. But if you prefer your own setup, that works too – just gives us a heads up so we can support you properly.
Can I move my router to a different room?
Usually yes, but let’s chat first – we want to make sure it’s in the best spot for strong signal throughout your home.
What should I name my Wi-Fi?
May we suggest “The LAN Before Time” or “Hogwarts Guest Wi-Fi”? Learn how to change your network name in the Clearnetworx Connect app.
What's the different between a GPON and a router?
With fiber, there’s no modem. Instead, we install a small GPON terminal that connects to our fiber line, and your router takes it from there – spreading fast, reliable internet throughout your home.
How do I set up parental controls?
You can do that in the Clearnetworx Connect App! Head to “People” to assign devices and manage access times.
FIBER GUIDE
How Fiber Internet
Gets To You
We send pulses of light through tiny strands of glass (fiber-optic cables) to deliver internet at the speed of light. Those cables run through your neighborhood, then directly to your home, bringing lightning-fast WiFi to all your devices.
BILLING SUPPORT
Let’s Talk Billing Basics
Find the answers to common billing questions, like how to access your customer portal, what to expect on your first bill, and where to go if you need to make changes. And hey, if you don’t find what you need here, your local internet whisperers are on standby.
Get To Know Your
Customer Portal
Your go-to for all things billing. In your portal account, you can:
View and download invoices
Set up automatic payments
Check your billing history
Update payment methods
BILLING SUPPORT
About Your First Bill
Let’s break it down:
- Your first invoice includes a prorated charge from your activation date plus your first full month of service.
- All bills are delivered via email at no cost.
- Perfer a paper bill? No problem – just note there’s a $5/month paper billing fee. Give us a call and we’ll get it switched over for you!
MOBILE APP
Download the Clearnetworx Connect App
Manage your connections the easy way – anytime, anywhere.
Update Wifi Settings
Run Speed Tests
Set Up Networks
View Security Features
Want to learn more? Check our our Tech Support section below.
TECH SUPPORT
Don’t Worry, We’ve Seen It All
Sometimes all your internet needs is a little TLC (and maybe a reboot). From renaming your network to checking your speeds, these quick tips might just save the day – and yes, you can do most of them right from the Clearnetworx Connect app!
Need backup? Our support team is always standing by with a real human and real help.
Tech Support
How to Check Your Speed
Is your connection feeling sluggish? Let’s find out why.
- Open the Clearnetworx Connect app and run a speed test right from your phone.
- Or, head to speedtest.net to double check!
- Not seeing the speeds you expect? Give us a call – your router could be ready for retirement.
TECH SUPPORT
What A Healthy Router Looks Like
All your router lights should look something like this.
Rebooting Your Router
Sometimes, the old “turn it off and back on again” really is the fix.
Unplug
Unplug your router from power.
Wait
Wait about 30 seconds.
Plug It Back In
Plug your router back in and let it reboot (lights will flash for a bit – that’s normal).
Lights Mean Go
Once all lights are solid or slowly blinking, you should be good to go!
Tech Support
Rest Your Network Name & Password
Want a new Wi-Fi name that makes your neighbors laugh? Or need to lock things down until your kid’s choares are done?
- Open the Clearnetworx Connect app.
- Navigate to “My Network” and select “Edit Wi-Fi Settings”.
- Update your network name and password.
- Pro Tip: Don’t forget to save your new password somewhere safe (or bribe the kids with it).
CONTACT US
Need More Help?
Can’t find what you’re looking for? No problem – our friendly support team is always here to help. Whether it’s a quick question or a deeper dive, we’ve got real people ready to talk, troubleshoot, or walk you through it.
Already using the Clearnetworx Connect app? You can contact our support team through your app too!
Address: 301 N. Cascade, Montrose, CO • Mailing Address: PO Box 1809, Montrose, CO 81402