Construction
We’re Building A Better
Internet Experience
THE PROCESS
Bringing fiber to your community isn’t magic – but it’s pretty close. Here’s how we take lightning-fast internet from the planning stage to your living room.
STEP 1
Permitting & Design
Before we ever break ground, our engineers design the network and our permitting team secures the necessary permits from city and county agencies. This ensures every street, alley, and utility path is mapped out for a smooth build.
STEP 2
Utility Locating
Safety first! We work with local utility locators to mark water, gas, and electric lines before construction begins. (Those colorful spray-painted lines on your street? That’s the “do not hit this” code.)
STEP 3
Building the Network
Depending on your neighborhood, crews either run fiber underground in conduit or aerially along existing utility poles. You might see us in action – digging trenches, running conduit, or hanging fiber. This is the stage where the future starts to take shape!
STEP 4
Fiber Placement & Splicing
Once the main lines are in, our fiber experts connect (or “splice”) the delicate glass strands that carry your internet! These glass strands are thinner than a human hair – this is precision work that makes the network come to life.
STEP 5
Fiber Drops
After the backbone is ready, we connect each address that’s pre-ordered service with a “fiber drop” – a dedicated line from the network straight to your home or business.
STEP 6
Installation & Activation
Finally, our local install team sets you up with the equipment you need, makes sure your connection is humming, and answers any questions before they head out. (We’ll even help you name your Wi-Fi if you’re feeling stuck.)
CONSTRUCTION IN ACTION
What Does Construction
Mean for You?
We know infrastructure projects can sometimes feel disruptive – but building a fiber network is worth it, and we work hard to make the process as smooth as possible for you and your neighbors.
Because we’re a community-based company, our crews take pride in treating your neighborhood like their own. That means clear communication, respectful work, and leaving things looking just as good as (or better than) when we arrived.
A Few Things to Know:
- We stick to approved spaces. All work happens in utility easements or the public right-of-way.
- Things may look out of place for a bit. Construction can leave things looking “in progress”, but our crews always come back to clean up.
- We’re here if something seems off. If you notice an area that doesn’t look fully restored, let us know so we can make it right.
200+ IN-HOUSE EXPERTS
A Better Construction Experience
A community-focused fiber company starts with how we construct our network. By employing in-house design and construction managers, we’re able to better manage our deployments and reduce community frustrations. On top of that, we work with local subcontractors who care about the places they work. Keeping our investments local helps us take better care of our communities.
Our Experts:
Fiber Design
Excavation
Aerial Fiber
Construction Management
Project Management
GIS and Asset Management
Networking Engineering
Customer Support
A Couple of Things That Can Cause Delays
These infrastructure projects are a large undertaking. While our team is supported by highly experienced construction managers and excavation pros, we can never fully predict the future. Our estimates for turning on your zone are our in-house teams’ best guesses, but here are a few things that may cause some delays:
Colorado Weather
It goes without saying, but it’s more difficult to dig when there are harsh weather conditions. Top that with Colorado’s constantly evolving weather patterns, and you’ll see why we may miss a few workdays.
Rules & Moratoriams
We always work very closely with local governing agencies. Some mountain communities have dig moratoriums during the winter or other rules that prevent us from constructing during certain times or days.
Utility Locates
Every utility provider is required by law to locate their own utilities in the areas we’re digging. Typically, these providers have 3 days to respond to our locate requests, but when we’re deploying a whole new utility in your area, it can be tough for some utility companies to keep up. We commonly work with these providers on our plans and schedules so they can plan accordingly, but you still will likely see us waiting on providers to finish locates before we start digging.
Spot The Fiber Experts
Fiber construction isn’t just about the work in the ground (or the air) – it’s also about keeping you in the loop. Here’s how we’ll show up in your neighborhood:
On Social Media
Follow us for construction updates, behind-the-scenes peeks, and alerts about service in your area.
In Your Mailbox
Watch for our mailers with coverage maps, project timelines, and sign-up information.
On Your Door
Our door hangers alert you when we’ll be working nearby or when it’s time to schedule your installation.
Face-to-Face
Our door-to-door team can answer your questions, explain service plans, and help you sign up right on the spot.
In Your Neighborhood
Find us at local fairs and events — we’re out in the community sharing information and supporting what matters in the places we call home.
Wherever you see us, we’re there to make sure you know what’s happening, when it’s happening, and how soon you’ll be enjoying your new fiber connection.
Construction Updates
Where We’re Building
Want to know what’s happening with fiber in your area? Whether we’re in the planning phase, full build mode, or already connecting homes, we’ll keep you in the loop every step of the way.
If you’re in one of the areas listed below, be sure to pre-register – we’ll send you an email as soon as construction begins!
Construction Updates
Where We’re Building
Want to know what’s happening with fiber in your area? Whether we’re in the planning phase, full build mode, or already connecting homes, we’ll keep you in the loop every step of the way.
If you’re in one of the areas listed below, be sure to pre-register – we’ll send you an email as soon as construction begins!
BAYFIELD, CO
Substantially Complete
CORTEZ, CO
Under Construction
DELTA, CO
Fiber is Live
DURANGO, CO
Under Construction
FARMINGTON, NM
Under Construction
FRUITA, CO
Expansion Effort
GRAND JUNCTION, CO
Under Construction
NATURITA, CO
Fiber is Live
NUCLA, CO
Fiber is Live
PALISADE, CO
Fiber is Live
TELLURIDE, CO
Expansion Effort
Frequently Asked Questions
How long will construction take in my neighborhood?
While timelines can vary based on project size, weather, and permitting, installations usually begin just a few months after we start working in your neighborhood.
Do I need to be home during construction?
Nope! The only part of the process you’ll need to be home for is your installation.
How will I know when construction is coming to my area?
We’ll keep you in the loop with mailers, door hangers, and email updates.
What are construction crews doing in my yard?
We are burying conduit which will house fiber optic cables. Our infrastructure is always installed in approved utility easements and right-of-way spaces that allow utilities like ours access to specific areas on private property. These are likely where your current utilities, like water, gas, and electric lines, are also located.
Why is there paint in my yard?
Because we work in areas where other utilities are buried, we need to have them located before we do any digging. A local utility marker will mark them with flags or water-based paint, which will dissolve over time.
What about other underground utilities like sprinklers or pet fencing?
Your personal underground systems, such as sprinklers and invisible pet fencing, aren’t marked by standard utility services. To help us avoid damage, please mark them with flags or paint before our crews begin work. While our crews will look for obvious signs of buried lines, marking them beforehand is always the safest option to prevent damage.
Will my property be restored after construction is complete?
We understand construction can be disruptive, but our crews will always return to tidy up! Dedicated restoration crews will return your lawn, landscaping, driveway, etc. back to normal. If you’re not entirely satisfied with the results after our work is complete, please let us know at 970-240-6600. We’ll always work with you to make things right!
Who do I contact for more information about construction?
If you have questions about the construction process, or want to check on the timeline for your neighborhood, you can call our local support team at 970-240-6600.