GET READY FOR
A BETTER INTERNET EXPERIENCE
Installation
What To Expect Next
We’re excited to get you connected! While you wait for your installation appointment, our crews will be busy behind the scenes getting the network ready for your home. Here’s a look at what’s happening in your neighborhood before our technicians arrive at your door.
Locates & Permitting
Why Is There Paint On The Ground?
Before we can dig, we have to know what’s under the surface. You’ll see colorful paint or small flags appear in your yard and along the street – these mark existing utilities lines and signal crews will begin work in several business days. Please leave these in place until our work is complete!
Construction Color Code
What Do The Colors Mean?
Electric power lines
Gas, oil, or steam
Communication, alarm, or signal lines
Potable water
Sewers and drain lines
The Fiber Drop
What Are Crews Doing In My Yard?
Our crews will run a dedicated fiber line from the street to the side of your house. To do this, they may need to perform trenching or boring. You may see our crews in your yard or on the street during this process.
Our Restoration Promise
We treat your property like it’s our own – that means we’ll leave it as good as we found it (or better!). Once the line is buried, our teams work hard to restore any disturbed soil, grass, or other landscaping.
If something doesn’t look quite right after we’ve finished, please reach out to our local office so we can make it right.
Splicing & Network Testing
The line is in your yard, but the light’s not on yet! Our technicians still need to splice the fiber at the hub in your neighborhood. This process joins fiber strands together to create a seamless light path. You might not even see us doing it – but it’s the final step before you’re ready for your in-home installation.
Pro Fiber Tip
Even if your “drop” is complete, the network may still be undergoing final testing. Don’t worry – we haven’t forgotten you! We’re just ensuring your connection is perfect before we flip the switch.
Your In-Home Installation
After the fiber is in place and spliced together, it’s time for your official install! Our local tech will come inside, set up your router, and make sure everything is running smooth.
Scheduling Your Installation
- Already scheduled? You’re all set! Keep an eye out for a reminder text.
- Waiting for a date? If we didn’t schedule your install at the time of your order, our local scheduling team will reach out as soon as your address is ready to be installed.
Pre-Fiber Checklist
Get Your Home Fiber Ready
Let’s get ready for installation day!
Pick a Spot
Identify a central location in your home with an available power outlet for your new fiber gear.
Clear a Path
Make sure these areas where our techs will be working are easy to access:
- The area around your desired router location
- Crawlspace and/or attic entry points (if applicable)
- The exterior location for your DMARC
Check the Calendar
Make sure an adult (18+) is available to hand out with us for the duration of the appointment – usually 1 to 2 hours.
Prep for Login
Consider what you want your new Wi-Fi network name and password to be. If you can’t think of anything, our techs can help!
CONTACT US
Need A Hand?
Can’t find what you’re looking for? No problem – our friendly support team is always here to help. Whether it’s a quick question or a deeper dive, we’ve got real people ready to talk, troubleshoot, or walk you through it.
Already using the Clearnetworx Connect app? You can contact our support team through your app too!
Frequently Asked Questions
What are crews doing in my yard?
Why is there paint in my yard?
Do you provide a Wi-Fi router?
Can I use my own Wi-Fi router?
What is the coverage area of the provided X1 Router?
Our router covers homes up to 2400 square feet, but signal strength can be affected by factors such as walls, floors and other devices. Our install technicians will work with you to place the router centrally and minimize obstructions. If needed, a mesh unit can be purchased for $135 to extend your coverage.