The Faces of Fiber: Meet James Echave
This month we’re highlighting James Echave, our Field Install Lead, who has been helping deliver a better internet experience to our customers for the past year and a half. James takes pride in making every installation a positive experience by bringing confidence, knowledge, and a customer-first mindset to every home he visits. He enjoys learning something new every day and helping connect customers with a service that’s become an essential part of everyday life.
employee spotlight
MEET THE PEOPLE POWERING YOUR CONNECTION
Q: What is your role at Clearnetworx and how long have you worked for the company?
A: Install Lead, I have worked here for about a year and a half.
Q: What first sparked your interest in becoming an Installer for Clearnetworx? What did that journey look like for you? of the most in-depth network-related problems you face?
A: I’ve always enjoyed working with low voltage. Before joining Clearnetworx, I worked at St. Mary’s Hospital, where I ran Cat 6 and troubleshot phones and cameras throughout the hospital. I always knew that I would want a career that was similar to the duties I performed. When I saw the job opening for installer, I knew it would be a great match.
Q: As an Installer you are working closely with our customers to ensure everything is running smoothly from the location of their router to setting up their internet passwords. What is one part of the install process that might surprise people?
A: Customers are usually under the impression that wireless means no wires. Unfortunately that is not the case, you still have wires that will give you access to be wireless.
Our team takes pride in being knowledgeable and confident and when the customer sees the confidence, it lets them relax… knowing that they have a confident installer who will take care of their needs.
Q: Clearnetworx is all about community. When you are completing the final step of the process for a customer by installing internet in their home, what does it mean to you knowing that you are helping bring them access to high-speed fiber internet?
A: It’s a great feeling to know that we are providing the customer with something that has become a necessity, that is evolving more and more everyday. Internet used to be a luxury but now it has turned into a essential for everyday uses.
Q: Our goal is to provide ‘A Better Internet Experience.’ From an install perspective, what is a philosophy that your team leans on when it comes to how you approach the customer experience during the install process?
A: Our team takes pride in being knowledgeable and confident and when the customer sees the confidence, it lets the customer relax during the install process knowing that they have a confident installer who will take care of their needs.
Q: What do you enjoy most about your job as a Field Install Lead for Clearnetworx?
A: As the Install Lead, I enjoy learning something new everyday. Whether it be from other installers or Managers. I appreciate learning something each day.