You’ve signed up for Clearnetworx Fiber Internet – and now you’re wondering what happens next. The short answer? A lot of exciting things are happening between your sign up (or maybe even before!) and your installation day.
Here’s a behind the scenes look at how we bring fiber internet from our network to your home, and what to expect along the way.
fiber construction
What’s the Process?
Here’s a little behind the scenes look at how we’re building better internet and doing the work to bring fiber internet straight to your doorstep.
step 1: Design & planning
Before any shovels hit the ground, our engineering team maps out every detail of the fiber network – right down to each neighborhood, street, and home. This ensures that construction is efficient, minimizes disruption, and future-proofs your connection for years to come.
step 2: construction begins
Once planning is complete, you’ll start to see our construction crews in your area. Depending on your neighborhood, you might notice:
- Crews digging small trenches or using underground boring machines
- Fiber lines being installed on utility poles or in underground conduit
- Temporary markings (paint or flags) showing where utilities are located
Our crews work as quickly and safely as possible – and we always restore the area once construction is complete.
step 3: building the network
Depending on your neighborhood, crews either run fiber underground in conduit or aerially along existing utility poles. You might see us in action – digging trenches, running conduit, or hanging fiber overhead.
Once the main lines are in, our fiber experts connect (or splice) the delicate glass strands that carry your internet. These strands are thinner than a human hair, and this precision work is what brings the network to life!
step 4: fiber drop to your home
After mainline construction is done in your zone, we’ll install a fiber drop – the line that connects your home or business to our main network. This is the last piece of the physical construction process and typically runs from a neighborhood pedestal or pole to the outside of your home.
You don’t need to be home for this step, but it’s one of the most important – it means your property is officially ready for installation!
step 5: scheduling your installation
Your installation appointment may be scheduled via your salesperson, online through self-scheduling, or with our Scheduling team. We’ll make sure it’s at a time that works best in your schedule. During this appointment, one of our friendly Clearnetworx installers will:
- Bring fiber from the outside connection into your home
- Set up your router and GPON device
- Test your speeds and make sure everything’s working perfectly
From start to finish, most installations take about 1-2 hours, and you’ll be online before you know it.
step 6: You're connected!
After your install is complete, you’re officially part of the Clearnetworx family. That means fast, reliable internet, transparent pricing, and support from a local team that’s just around the corner.
A Few Notes on Timing
Every project is unique – and timelines can vary depending on weather, permitting, or construction progress in your specific area. While we do everything we can to move quickly, our goal is always to do things right the first time.
You can stay in the loop by checking the construction maps on our website and staying up to date on your email inbox – we send out construction and other updates frequently!
connecting communities
One Neighborhood at a Time
Building fiber isn’t just about internet. It’s about investing in the neighborhoods we serve. Every new connection brings us closer to a more connected community.
If you’ve already signed up – thank you! And if you haven’t yet, now’s the time to check your address to see if fiber’s ready for your home.
Check to see if your address is eligible or reach out to us! Internet just happens to be our favorite conversation topic – so if you’ve got questions, we’d be delighted to chat.