July’s Roundup of Clearnetworx Happenings
This month, we’re celebrating the launch of fiber in Mancos, sharing highlights from a busy month of community events, introducing a helpful new resource for customers, and more. Keep reading for a look behind the scenes at another month of building better internet!
construction update
Fiber is LIVE in Mancos!
Big news, Mancos: our fiber network is officially live in your area! As construction continues, additional zones will come online over the next few months, bringing fast, reliable fiber internet to even more homes and businesses throughout the community.
If you’ve been waiting for fiber, now’s a great time to check your address and see if service is available in your neighborhood.
event Highlights
OUT & ABOUT WITH CLEARNETWORX
BurroFest
Mancos, CO: What a cele-BRAY-tion! We had an incredible weekend meeting our neighbors in Mancos, celebrating bringing fiber to this area of Colorado, and of course, spending the day with the adorable burros!
Ouray Mountain Air Music Festival
Ouray, CO: A great evening in Ouray listening to great music! This event gave our team the opportunity to connect, answer questions, and spend time with both new and existing customers.
Girls Gone Golfing
Durango, CO: We loved meeting golfers, catching up with existing customers, and joining in on the fun of the Super Heros & Villains theme!
NightVision
Grand Junction, CO: Another incredible community event connecting with our neighbors while proudly providing the fiber internet that helped keep the event connected from start to finish.
customer resources
You signed up for fiber internet, now what?
Signed up for Clearnetworx fiber? We’ve made it even easier to know what happens next.
Our new “Already Signed Up?” webpage walks you through every step of the process—from what to expect before your installation to helpful resources after your service is connected.
Whether you’re waiting for your install date or just looking for answers, it’s your go-to resource for everything after you sign up.
in the spotlight
Helping Build the Future of Mesa County Schools
Clearnetworx is proud to be partnering with MARK Construction to help bring fiber internet to District 51 schools in Mesa County! We’re excited to be building the fiber infrastructure that will serve students, educators, and the community for years to come.
Projects like these highlight the important role reliable fiber plays, not just in homes and businesses, but in supporting education and strengthening our communities.
Stay tuned for more updates on this project and our work in Mesa County – coming soon!
employee spotlight
Meet Jonah Yeager
When customers call Clearnetworx, they’re connected to a real person who genuinely wants to help—and Jonah takes that responsibility seriously. Whether he’s troubleshooting a customer’s connection or helping identify a larger network issue, he knows every interaction contributes to the overall customer experience. It’s just one more way our local support team helps deliver a better internet experience.
For Jonah, no two days are exactly the same. As a Tier 2 Help Desk Technician, he approaches every support call like a puzzle—gathering information, asking the right questions, and working through the details until he finds the solution. It’s that curiosity and determination that help keep customers connected and make him a valuable resource for both our team and our commercial partners.
Q&A with Jonah
Q: As one of our higher-level technicians on the team, you are working every day on a variety of tasks ranging from customer ticket mitigation to commercial account IT support on larger issues, how do you approach some of the most in-depth network-related problems you face?
A: I approach each individual case as its own unique puzzle that we need to solve. Sometimes, all the pieces are laid out in front of you and everything makes sense, but other times pieces are missing and you have to use all the resources available to find the information needed to either diagnose the issue or fully resolve it. I am a very dedicated person in general, so once I start working on a problem, I will do everything I can to help find a solution.
Q: From your perspective, what is the biggest difference in the way that our team approaches supporting each customer and their issues or questions?
A: The biggest difference is that customers can call our number and speak with a real person who is here to help. They are not stuck navigating automated systems trying to reach someone. Another big advantage is that many customers use the equipment we provide, which allows us to troubleshoot more effectively. We are able to look into the network, review information, and help diagnose issues with ease. Having that visibility allows us to identify and resolve problems much faster.
Q: What do you enjoy most about your job?
A: I enjoy being part of the technology field. Before Clearnetworx, I worked several different restaurant and coffee jobs, but I always knew I wanted to move into tech. I enjoy solving problems, learning new things, and figuring out how systems work. It is something I genuinely enjoy and feel like I am good at.
HEAR WHAT YOUR
Neighbors Are Saying
Absolutely 5 star service. Hands down.
Clearnetworx is rapidly growing to be the standard in the Grand Valley for internet quality and customer service.
Technicians and phone support feel like family, and thats hard to come by these days.
We’d love to hear from you. Leave us a review!
Thanks for staying connected! We’ll see you in the next edition of The Monthly Download.