The Faces of Fiber: Meet Kim Plotnik
We’re so excited to introduce you to Kim Plotnik, our Residential Sales Lead, who has been part of the Clearnetworx team for a little over a year. Kim leads her team with a people-first approach, knowing that choosing a new internet provider isn’t always as simple as comparing speeds or prices. She believes in listening to customers, understanding their concerns, and helping them feel confident that they’re making the right choice for their home.
As one of the first Clearnetworx faces many prospective customers meet, Kim knows how important it is to make a positive first impression. She encourages her team to treat every person they meet the way they would want someone to treat their own family or friends—with patience, respect, and genuine care. For Kim, helping someone save money, get better internet, and improve their everyday experience is what makes the work meaningful.
employee spotlight
MEET THE PEOPLE POWERING YOUR CONNECTION
Q: What is your role at Clearnetworx and how long have you worked for the company?
A: I am our residential sales lead and have been with the company a little over a year.
Q: What first sparked your interest in becoming an Installer for Clearnetworx? What did that journey look like for you?
A: My previous job had me traveling weekly and I needed to be able to spend more time at home and with my family, I found the Clearnetworx job posting and researched the company. Seeing so many positive Google reviews made me want to be a part of the team!
Q: As the Residential Sales Team Lead, you have a direct hand in how our teams work with and approach prospective customers. What part of getting folks signed up for the internet might surprise people most?
A: I think most people would be surprised how many people make purchases with more emotion than logic. For our Clearnetworx employees we all think logically, it’s better, faster, cheaper, local – why wouldn’t someone switch right away?! But for people in their homes the sale is much more emotional, “Will this actually be better? Do I have time to switch, my current provider is “good enough”. The resi sales team spends a lot of time working people through those emotions to help them understand we are truly a better internet experience.
Q: Clearnetworx is all about community. When you are working with your sales team members or are out in the field talking with customers, what does it mean to you knowing that you are helping people get access to high-speed fiber internet?
A: It means so much to the entire sales team to know we are bringing people a better product. The entire team has a level of care and compassion for our customers that is amazing, and when we can help someone save money, get better internet and improve their lives it makes all of us feel so good!
Q: Our goal is to provide ‘A Better Internet Experience.’ From a sales perspective, what is a philosophy that your team leans on when it comes to how you approach the customer experience during the sales process?
A: As the sales team, we are often the first Clearnetworx face someone meets so it’s important to all of us that we create a good impression. One thing we really lean on is to treat the person at the door the way we would want someone to treat us or our mothers, grandparents or friends. It’s important to stay human and show care.
One thing we really lean on is to treat the person at the door the way we would want someone to treat us or our mothers, grandparents or friends. It’s important to stay human and show care.
Q: What do you enjoy most about your job as the Residential Sales Team Lead?
A: The team! I truly love our sales team and every person on it matters so much to me. They are all so genuine, kind, smart and caring. Getting to be a part of it is something I will always appreciate.